About this opportunity
Ninja Partners LLC lists this Customer Service Representative II (Seasonal) opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Work Setup:
Remote/WAH
Equipment: Company-provided
Salary:
$16/hr (Project completion bonus: $ 1,500)
The
Customer Service Representative II
is responsible for handling customer inquiries and resolving moderately complex issues via up to two communication channels, including phone, email, and chat. This role serves as an experienced customer support resource by providing product and service guidance, managing escalated customer concerns, and delivering high-quality customer experiences while meeting operational performance expectations.
What does a day in the life of a Customer Service Representative II look like?
Respond to customer inquiries through up to two communication channels, including phone, email, or chat
Provide detailed information regarding products, services, policies, and procedures
Resolve moderately complex customer issues and service requests in a timely and professional manner
Follow up with customers as necessary to ensure satisfactory issue resolution
Accurately document customer interactions, resolutions, and account updates within company systems and CRM platforms
Manage escalated customer concerns and coordinate resolution with appropriate internal teams when necessary
Maintain professionalism and composure while handling challenging customer interactions and high-volume workloads
Research customer issues and identify appropriate solutions using available resources and knowledge bases
Collaborate with cross-functional teams to resolve customer inquiries and improve service delivery
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Customer Service Representative II?
Minimum of two (2) years of customer service experience, preferably within a call center, contact center, or customer support environment
Strong verbal and written communication skills
Experience handling escalated or complex customer inquiries and service issues
Proficiency with computers, business applications, and customer support platforms
Experience using CRM systems and customer interaction tools
Strong problem-solving and critical-thinking abilities
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and accuracy in documentation
Customer-focused mindset with a professional and empathetic approach to service delivery
Ability to work independently and collaboratively within a team environment
Adaptability and willingness to learn new products, systems, and processes
Demonstrated ability to meet performance, quality, and productivity expectations
Prior support experience, chat experience, strong grammar/communication skills, basic computer/technical proficiency, basic troubleshooting ability, ability to work under pressure, empathy, and de-escalation skills.
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.