About this opportunity
Ernesto Ventós lists this Customer Service Representative opportunity in kenilworth, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Ventós is a global company specializing in the distribution of Essential Oils & Aroma Chemicals for the Flavors & Fragrances industry. Headquartered in Barcelona, Spain, we operate across 9 international subsidiaries, including Ventós USA Inc., based in Kenilworth, NJ.
As part of our continued growth, we are looking for a Customer Service Representative to join our U.S. team. This is a key position to strengthen client relationships, ensure customer satisfaction, and contribute to the success of a global leader in our sector.
Responsibilities
Act as the main point of contact for customers, providing outstanding service and follow-up.
Process and manage orders, shipping documentation, and logistics coordination.
Identify and assess customer needs, collaborating with Sales, QC, and Logistics teams.
Handle customer inquiries and complaints with professionalism and problem-solving attitude.
Support contract management, stock allocation, and basic accounting operations.
Coordinate sample and documentation requests.
Profile
3+ years of experience in customer service or related roles.
Fluent in English; Spanish or French is a plus.
Strong communication skills, proactive and team-oriented.
Organized, reliable, and able to work independently.
Knowledge of Microsoft Office (Excel), Dynamics NAV, and Google Workspace.
What do we offer?
Be part of a growing global company in the Flavors & Fragrances industry .
Hybrid working model (4 days in-office, 1 day remote).
A dynamic environment with opportunities for professional growth.
🚀 Ready to make an impact? Send us your application and tell us why you’re the perfect fit!
Worksite address
kenilworth, NJ, 07033, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.