About this opportunity
Laminate Technologies lists this Customer Service Representative (Manufacturing / B2B) opportunity in gallatin, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Laminate Technologies is a 100% employee-owned manufacturing company seeking a Customer Service Representative for our Gallatin, TN location.
This is a fast-paced role supporting business-to-business customers and coordinating with Sales, Scheduling, Manufacturing, Quality, Purchasing, and Accounting to ensure orders are processed accurately and delivered on time.
Relocation assistance is not available.
Manage customer orders from entry through delivery
Serve as the primary contact for assigned customers
Monitor inventory, production schedules, and delivery commitments
Communicate order status, delays, and customer concerns
Research and resolve customer complaints and order discrepancies
Maintain customer records, pricing, and product information
Support quoting, samples, and customer requests
Track open orders and delivery performance
Provide backup support for other office functions as needed
Employee Stock Ownership Plan (ESOP)
~ Medical, Dental & Vision Insurance
~Paid Time Off & Holidays
~ Employee Assistance Program
Were looking for someone who takes ownership, communicates proactively, and works well across departments to ensure customers receive exceptional service. High school diploma or equivalent
~3+ years of customer service, order management, account coordination, or inside sales support experience
~ Strong computer and data-entry skills
~ Microsoft Office proficiency, including Excel
~ Manufacturing, industrial, distribution, logistics, or B2B customer service experience
Experience supporting customer accounts and order fulfillment processes
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.