About this opportunity
Allegiance Staffing LLC lists this Customer Service Representative (Manufacturing) opportunity in kings mountain, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative (Manufacturing)
Kings Mountain, North Carolina
Job Title: Customer Service Representative
Employment Type: Full-Time
Location: Kings Mountain, NC
Pay:
Not Provided
Schedule: Not Provided
Job Summary:
We are seeking an experienced and customer-focused Customer Service Representative to provide effective service and support to internal and external customers. This position requires strong knowledge of company products and programs, excellent communication skills, and the ability to work closely with multiple departments to ensure customer needs are handled accurately and efficiently.
Key Responsibilities:
Provide timely and accurate information regarding customer orders, order status, and product inquiries
Process customer orders, changes, returns, and credits according to established policies and procedures
Work closely with Accounts Receivable to resolve disputed credit items
Respond to customer inquiries regarding orders, shipments, freight information, and pricing
Forward technical inquiries to the appropriate department
Communicate customer concerns and service issues to the appropriate team members
Partner with the Sales team to meet customer service expectations
Maintain accurate and up-to-date customer information and records
Receive and appropriately route complaints regarding billing or services
Escalate significant customer issues to management when necessary
Provide coverage and support for other team members during absences or periods of increased workload
Perform additional duties as assigned
Required Qualifications:
High school diploma or GED
2–4 years of proven Customer Service Representative experience in a call-center environment
2–3 years of ERP system experience
Proficiency with Microsoft Office, including Outlook, Excel, and Word
Excellent verbal, written, and grammar skills
Strong customer-service and customer-satisfaction focus
Proven problem-solving and analytical skills
Excellent time-management and prioritization skills
Ability to work independently and remain self-motivated
Strong teamwork and collaboration skills
Ability to demonstrate accountability and focus on company goals
Preferred Qualifications:
Previous experience using SAP
Experience handling customer orders, returns, credits, shipping, and freight inquiries
Experience working cross-functionally with Sales and Accounts Receivable teams
Bilingual (English/Spanish) preferred but not mandatory
Core Competencies: Customer Service, Call Center Operations, Order Processing, Customer Relations, ERP Systems, SAP, Microsoft Office, Problem Solving, Communication, Order Management, Customer Satisfaction, Time Management, Teamwork, Account Management, Data Accuracy
Worksite address
kings mountain, NC, 28086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.