About this opportunity
Americold lists this Customer Service Representative - Medical Supply opportunity in mullica hill, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
What Youll Do
You will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts while serving as the primary point of contact for National Accounts across multiple sites. You will coordinate account administration, including invoicing, credit changes, and scheduling loads as required, and maintain updated reports to ensure all loads are empty and closed. Additional responsibilities include overseeing clerical tasks such as paperwork management, answering phones, greeting visitors, and resolving refused product, over short, and damaged orders, with occasional travel required.
Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.
Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.
Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.
Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.
Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.
Minimum 2 years of experience required in customer service or order processing.
High school diploma or general education degree (GED) preferred.
Proven ability to resolve customer issues efficiently.
Proficiency in Warehouse Management Systems and Microsoft Office Suite.
Accurate typing and data entry skills.
Experience working with challenging customers.
Ability to understand customer product and storage requirements.
Familiarity with desktop computers.
Initiative in supporting team objectives.
Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
Requires ability to comprehend and communicate with others verbally and/or in writing.
May require travel by automobile and airplane for business.
May require visits to warehouse operations in temperatures at or below freezing.
The companys good faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $22.00 - $23.00 hourly.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran or any other protected category under applicable federal, state and local laws. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.