About this opportunity
Diamonds International lists this Customer Service Representative opportunity in miramar, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative (CSR)
Responsibilities
Be confident and comfortable communicating over the phone and handling a high volume of phone calls daily
Generate sales leads and identify sales opportunities during the customer service process
Identify and assess customers’ needs to achieve high-level customer experience/satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools including email and phone
Meet personal/customer service team KPI targets
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep excellent records of customer interactions, process customer accounts, and file documents via Salesforce
Take the extra mile to engage customers and lead with empathy
Requirements
Proven customer support experience or experience as a Client Service Representative
Passion for helping people
Strong phone contact handling and active listening skills
Familiarity with CRM systems and best practices
Customer orientation and ability to adapt/respond to different types of situations on the
strategically agile
Independent thinker
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Fluent in English, both written and oral
Experience in luxury goods and/or jewelry is preferred
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.