This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
First Bank Service Center Rep -- Tier 1
Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.
What You Will Be Doing
Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
Contributing to the accomplishment of individual, team and First Bank performance goals
Learn internal systems, processes and master quality service standards
Make connections with First Bank team members with whom you will be interacting most frequently
High school diploma or general education degree (GED) required
A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
Previous contact call center experience preferred.
Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.