About this opportunity
Alegria Travel Services lists this Customer Service Representative opportunity in naples, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our company is looking for a professional and customer-focused Customer Service Representative (CSR) to join our team. The successful candidate will be responsible for assisting customers, responding to inquiries, resolving concerns, processing requests accurately, and providing a positive customer experience. The ideal candidate is dependable, detail-oriented, and comfortable communicating with customers through phone, email, and digital platforms.
Responsibilities
Respond to customer inquiries by phone, email, and online communication channels
Provide accurate information regarding products, services, policies, and procedures
Assist customers with questions, requests, and account-related concerns
Process customer requests and transactions accurately and efficiently
Follow up with customers to ensure their needs have been addressed
Resolve customer complaints and concerns in a professional and timely manner
Document customer interactions and maintain accurate records
Escalate complex issues to the appropriate department when necessary
Work closely with internal teams to resolve customer issues
Maintain up-to-date knowledge of company products, services, and procedures
Meet established customer-service and performance standards
Participate in team meetings, training sessions, and company initiatives
Protect customer information and maintain confidentiality at all times
Requirements
Previous customer service experience preferred
Excellent verbal and written communication skills
Strong attention to detail
Professional and friendly communication style
Strong problem-solving and organizational skills
Ability to multitask and prioritize responsibilities
Comfortable using computers, email, video conferencing, and online communication platforms
Ability to work independently while contributing effectively to a team
Reliable internet connection and a suitable remote-work environment
Ability to learn new systems and processes quickly
Preferred Qualifications
Experience in customer service, sales, hospitality, administration, or account management
Experience using CRM or customer-support systems
Previous remote-work experience
What We Offer
Full-time remote position
Structured onboarding and training
Ongoing coaching and professional development
Supportive team environment
Opportunities for career growth
Flexible remote work environment
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Worksite address
naples, FL, 34120, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.