About this opportunity
MSH lists this Customer Service Representative opportunity in palm beach county, fl, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: Riviera Beach, FL About the Role
The Customer Service Representative owns the domestic order and customer service queue, ensuring that orders received through all channels are processed accurately, completely and on time. The role serves as a key point of contact for customers and the sales team on pricing, availability, delivery and order status, while coordinating closely with shipping, warehouse and production teams. The individual is also expected to manage returns, credits and claims, and to communicate the status of nonconforming product to customers and internal stakeholders. The role directly supports customer satisfaction, sales effectiveness and the smooth flow of orders through the business.
What you’ll do
Own the domestic B2B order queue: process overnight EDI orders, then orders that come in by email and online from distributor and dealer accounts
Review orders for accuracy and completeness
Answer account and sales-team questions by phone and email about pricing, availability, delivery and order status
Invoice sales and process returns, credits, warranty claims and shortage claims
Coordinate product samples for customers and the sales team
Work closely with shipping, the warehouse and regional sales reps
What you bring
2+ years of B2B customer service or order management (required), supporting business customers such as distributors, dealers, contractors or wholesale accounts
Experience handling orders for a physical product: order entry, invoicing, credits and returns
Distribution or manufacturing experience (strongly preferred)
Close attention to detail, because orders and invoices must be 100% accurate
Professional written communication, since most of the day runs on email
Proficiency in Outlook, Excel and Word
EDI, Great Plains or Business Central experience (a plus)
Bilingual (a plus)
A high school diploma
Benefits
401(k) with company contribution
UnitedHealthcare medical with company contribution
Paid time off
Requirements
Able to work onsite in Riviera Beach five days a week
Authorized to work in the U.S. without sponsorship
Able to lift up to 20 lbs and work overtime when business needs require it
Benefits :
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.