About this opportunity
Insight Global lists this Customer Service Representative opportunity in renton, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Center Specialist
6 Mo/ Contract- potential to convert permanent
On-Site- Renton, WA
Morning and Afternoon Shifts Available
Pay: $23-$27.50/hr
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Must-Haves :
2+ years of experience in a professional customer service role
Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
Excellent communication skills
Strong PC capabilities
Good organizational skills with the ability to effectively prioritize
Self-starter who is effective in working under limited supervision
Ability to work a flexible shift including nights, weekends, and/or holidays
Plusses :
Bilingual (Spanish, French or Punjabi) a plus but not required
Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
Bachelor's degree or actively pursuing
Experience with SalesForce or other CRM experience desired
Responsibilities :
Research vehicles that are eligible for prognostic services
Contact owners, fleets, and dealer to determine the best course of action
Determine and deploy the appropriate service resources
Monitor job progress and provide timely updates to our customers
Document details of each activity associated with each incident
Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer
Provide non-emergency service scheduling for trucks
Description :
As a Customer Center Specialist, you will provide excellent service to our customers by identifying and deploying the best resources for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about this company from the front lines and gain useful insights. You will support essential drivers daily, positively impacting their business, our business, and the well-being of the greater supply chain. xhqgsiq
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Worksite address
renton, WA, 98056, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.