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Job description
Job Description
Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands)
Simi Valley, CA | Onsite
Monday-Friday | 8:00 a.m. - 5:00 p.m.
Hourly Pay: $24.00 - $26.00 (based on experience)
Role Purpose
The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction.
About MITER Brands
MITER Brands is one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.
Core Skills (Required)
These are the skills needed to be successful from day one:
* Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and email
* Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution
* Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups
* Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
* Scheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines
* Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues
* Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly
Transferable & Learnable Skills
These skills can be developed with training and on‑the‑job support:
* Learning product knowledge related to windows, doors, and warranty processes
* Navigating internal systems to track warranty claims, service requests, and payments
* Dispatching and scheduling field service technicians across assigned regions
* Communicating service timelines and setting clear customer expectations
* Prioritizing and adjusting schedules to accommodate urgent or changing service needs
* Adapting to shifting priorities while maintaining service quality
What Success Looks Like
In this role, success means:
* Customer inquiries are resolved accurately and within expected timelines
* Warranty claims are validated and processed efficiently
* Field technicians are scheduled and dispatched effectively to maximize service efficiency
* You are able to successfully manage a high-volume workload without sacrificing quality or customer experience
* Customers feel informed, supported, and confident throughout the process
* Internal partners receive complete, timely information to support resolution
* Service commitments and quality standards are consistently met
2-3 years of previous customer service or scheduling/dispatch experience preferred.
Tools & Work Environment
* High-volume phone and email communication with customers
* Internal service, dispatching/scheduling , and
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.