About this opportunity
CFS lists this Customer Service Representative opportunity in troy, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative
On-site | Troy, OH
Salary: $41,000-52,000
About the Company
Our client, who is a well-established manufacturing organization, is seeking a Customer Service Representative to join their customer service team. This is a fast-paced, high-volume environment, and they are looking for someone who is proactive, detail-oriented, and comfortable taking ownership of their work.
Responsibilities of the Customer Service Representative:
Accurately receive, process, and review customer orders, ensuring product availability, specifications, pricing, and shipping requirements are met.
Monitor the full order cycle from entry to on-time delivery, addressing issues quickly.
Serve as the primary contact for customers, collaborating with Sales, Marketing, Logistics, Manufacturing, and external partners to meet customer needs.
Handle inquiries, complaints, and non-conformances with professionalism.
Investigate root causes, recommend corrective actions, and provide clear resolutions to customers.
Maintain accurate open-order and aged-inventory reports, sharing updates with customers and Sales to support proactive account management.
Experience Preferred for the Customer Service Representative:
Minimum 3 years of customer service experience, preferably in manufacturing or a related industry.
Strong verbal, written, and interpersonal communication skills.
Proficiency in Microsoft Office (Excel, Outlook, Word).
Worksite address
troy, OH, 45373, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.