About this opportunity
Hino Trucks lists this Customer Service Representative opportunity in tupelo, Mississippi. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hino Trucks is seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our nationwide dealer network from our Parts Distribution Center (PDC) in Southaven, Mississippi.
In this role, you will serve as a trusted resource for dealerships by assisting with parts identification, order management, shipment tracking, and customer support. If you enjoy solving problems, building relationships, and working in a fast-paced environment where your contributions directly impact customer satisfaction, we encourage you to apply.
What You'll Do
Deliver Exceptional Customer Support
Serve as the primary point of contact for Hino dealers regarding parts orders, availability, and related inquiries
Respond to customer requests professionally and efficiently via phone and email
Research and resolve dealer concerns related to parts orders, shipments, and product information
Provide guidance on parts identification and parts catalog navigation
Support Parts Ordering and Fulfillment
Process and manage dealer parts orders accurately and efficiently
Assist with order sourcing and expediting critical customer orders
Monitor order status and proactively communicate updates to dealers
Investigate and resolve order discrepancies when they arise
Coordinate Shipment and Logistics Activities
Track and trace parts shipments as needed
Work closely with warehouse and logistics teams to ensure timely delivery
Help identify and resolve shipping-related issues to minimize customer impact
Contribute to Operational Excellence
Maintain accurate records and supporting documentation
Assist with special projects and process improvement initiatives
Collaborate with cross-functional teams to support dealer and customer success
Provide support to field sales, service, and parts personnel when needed
What We're Looking For
Required Qualifications
High school diploma or equivalent
2+ years of customer service, call center, logistics, distribution, automotive, or related experience
Strong verbal and written communication skills
Excellent organizational and time management abilities
Ability to multitask and prioritize in a fast-paced environment
Proficiency with Microsoft Office applications and business systems
Preferred Qualifications
Experience in the commercial vehicle, automotive, heavy-duty truck, or parts distribution industry
Familiarity with parts catalogs, inventory management, or order processing systems
Experience supporting dealer networks or business-to-business customers
Hino Trucks is an E-Verify employer. All new hires will be required to verify their eligibility to work in the United States through the E-Verify system. Employment is contingent upon verification of the candidate’s identity and employment authorization as required by federal law.
For more information on E-Verify, please visit
Worksite address
tupelo, MS, 38802, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.