About this opportunity
Home Organizers lists this Customer Service Representative - Vietnamese Speaking opportunity in glendale, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative - Vietnamese Speaking
About this position
About the company
Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality.
Brio Water is a market-leading water product company that has helped millions stay hydrated through innovative,designforwardsolutions. We provide full home and commercial water systems that combine advanced technology with sleek, modern design. Our mission is to elevate the hydration experience while delivering exceptional service to every customer.
About the role
We're looking for a Vietnamese-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you'll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You'll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.
The ideal candidate is fluent in both Vietnamese and English , detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.
What you'll do
Handle high volume inbound calls and provide timely, professional support
Assist customers with product setup, troubleshooting, and technical guidance
Process claims, replacements, and warranty related requests
Resolve customer concerns with a strong focus on customer satisfaction and retention
Accurately document interactions and updates in internal systems
Identify opportunities to upsell products or services (no commission, bonus incentives available)
Collaborate with internal teams to ensure smooth resolution of customer issues
Maintain a positive, solution-oriented attitude in a fast-paced environment
Qualifications
1–2+ years of call center or high-volume customer service experience
Experience supporting e-commerce customers is a plus
Familiarity with ERP systems (Sage preferred) is a plus
Experience using Salesforce or similar CRM tools is a plus
Strong communication skills with a bubbly, personable, and professional demeanor
Ability to handle constructive feedback and continuously improve performance
Highly detail-oriented with strong organizational and follow-up skills
Comfortable multitasking and managing multiple priorities
Basic computer skills (Excel, Word, Outlook)
Reliable attendance and strong work ethic
What we're looking for
Someone who genuinely cares about the customer experience
A team player who brings positive energy to the workplace
A quick learner who can adapt to new systems and processes
A self-starter who can work independently while staying aligned with team goals
Someone interested in long-term growth opportunities within Brio
Pay
$24.00 per hour
Performance-based bonus incentives tied to sales and customer outcomes
Opportunity for career growth and advancement within the company
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
401K Retirement Plan
Paid Vacation Time
Paid Holidays
and More!
About the company
Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality.
Brio Water is a market-leading water product company that has helped millions stay hydrated through innovative,designforwardsolutions. We provide full home and commercial water systems that combine advanced technology with sleek, modern design. Our mission is to elevate the hydration experience while delivering exceptional service to every customer.
About the role
We're looking for a Vietnamese-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you'll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You'll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.
The ideal candidate is fluent in both Vietnamese and English , detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.
What you'll do
Handle high volume inbound calls and provide timely, professional support
Assist customers with product setup, troubleshooting, and technical guidance
Process claims, replacements, and warranty related requests
Resolve customer concerns with a strong focus on customer satisfaction and retention
Accurately document interactions and updates in internal systems
Identify opportunities to upsell products or services (no commission, bonus incentives available)
Collaborate with internal teams to ensure smooth resolution of customer issues
Maintain a positive, solution-oriented attitude in a fast-paced environment
Qualifications
1–2+ years of call center or high-volume customer service experience
Experience supporting e-commerce customers is a plus
Familiarity with ERP systems (Sage preferred) is a plus
Experience using Salesforce or similar CRM tools is a plus
Strong communication skills with a bubbly, personable, and professional demeanor
Ability to handle constructive feedback and continuously improve performance
Highly detail-oriented with strong organizational and follow-up skills
Comfortable multitasking and managing multiple priorities
Basic computer skills (Excel, Word, Outlook)
Reliable attendance and strong work ethic
What we're looking for
Someone who genuinely cares about the customer experience
A team player who brings positive energy to the workplace
A quick learner who can adapt to new systems and processes
A self-starter who can work independently while staying aligned with team goals
Someone interested in long-term growth opportunities within Brio
Pay
$24.00 per hour
Performance-based bonus incentives tied to sales and customer outcomes
Opportunity for career growth and advancement within the company
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
Medical, Dental, Vision, Life Insurance
401K Retirement Plan
Paid Vacation Time
Paid Holidays
and More!
The pay range for this role is:
24 - 24 USD per hour(Glendale) #J-18808-Ljbffr
Worksite address
glendale, CA, 91222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.