About this opportunity
Staffmark Group lists this Customer Service Representative opportunity in winchester, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Now hiring for a Customer Service Representative - Direct Hire
Location: Winchester, KY
Pay Rate: $15.38 - $20.80 per hour ($15.38/hr. + $5.42 health and welfare)
Schedule: Monday - Friday | 9 AM - 6 PM
Talk, Solve, Smile-That's the Job.
Looking for a rewarding customer service career where you can make a difference? Join a growing team supporting Medicare and Medicaid beneficiaries by providing professional, compassionate assistance in a fast-paced call center environment.
Education Requirements
High school diploma or GED required.
Additional customer service, business, or office training is beneficial.
Experience Requirements
3+ months of customer service or call center experience preferred
Experience using computers, phone systems, and headsets preferred
Strong verbal and written communication skills.
Ability to provide professional, courteous, and solution-focused customer service.
Job Duties
Answer inbound and outbound customer service calls
Assist Medicare and Medicaid beneficiaries with benefit-related questions
Accurately enter and update information in company systems
Follow call scripts, policies, and compliance requirements
Escalate complex issues when necessary
Track call activity for reporting and auditing purposes
Participate in training sessions and team meetings
Maintain confidentiality and provide excellent customer service
Preferred Qualifications
Previous customer service, call center, retail, office support, or administrative experience is preferred.
Experience working with CRM software, order processing systems, or customer databases is beneficial.
Bilingual communication skills may be considered an asset depending on the position.
Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.
Physical Capabilities
Ability to remain seated or stand for extended periods while assisting customers.
Frequent use of computers, telephones, and standard office equipment.
Ability to communicate clearly with customers, coworkers, and business partners.
Ability to perform repetitive keyboard and data entry tasks throughout the workday.
Benefits
Health, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off and Paid Sick Time
11 Paid Holidays
Life, Disability, and AD&D Insurance
Employee Assistance Program
Flexible Schedule
Paid Training
Referral Program
Pick up the headset and your new paycheck. Apply now
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.