About this opportunity
I3 INFOTEK INC lists this Customer Service Representative opportunity in youngstown, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
PRIMARY RESPONSIBILITIES:
* Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
* Maintain a positive, empathetic, and professional attitude toward customers at all times.
* Develop a strong knowledge of our product portfolio and procedures
* Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
* Effectively communicate additional promotions and services we offer.
* Process customer orders in a courteous, efficient, timely manner with minimal errors.
* Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
* Communicate effectively with leaders, including the Customer Service Supervisor & Manager.
* Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
* Regularly attend and participate in team meetings.
* Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
* Other duties as assigned by Manager. Specific Duties:
* Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
* Communicate with customers through various channels (Phone, email, chat)
* Effectively communicate additional promotions and services we offer.
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company's customer service policies
* Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
* Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
* Collaborate with team members and other company departments to ensure overall customer and product satisfaction
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.