Job description
Position: Customer Service & Sales Support VA (Pressure & Soft Washing)
Location: Remote | Full-Time
We are looking for a reliable and proactive Customer Service & Sales Support Virtual Assistant to handle inbound communication, manage leads, and keep operations running smoothly for a growing pressure and soft washing business.
This is a client-facing, phone-forward role where you'll be the first point of contact—providing a warm, human experience while ensuring fast response times and high conversion rates.
Key Responsibilities:
Inbound Communication
Answer incoming phone calls professionally
Respond quickly to texts, Facebook messages, website inquiries, and other leads
Provide a friendly, relationship-focused customer experience (no robotic replies)
Lead Management & Qualification
Collect key details from every inquiry (name, address, service type, photos/videos)
Enter and manage leads داخل Housecall Pro (CRM)
Keep job statuses updated and organized
Ensure fast response times to maintain high close rates
Quotes & Estimating Support
Prepare and send quotes based on:
Website form data
Photos/videos submitted by customers
Google Earth / Zillow references
Either assist with pricing or fully handle quoting based on clear guidelines
Flag complex jobs or unusual cases for review
Scheduling & Calendar Management
Book jobs and estimates directly into the calendar
Optimize scheduling for efficiency (routes, timing, job flow)
Ensure the field team has a clear, organized daily schedule
CRM & Administrative Support
Manage and update all activity in Housecall Pro
Track follow-ups and pipeline stages
Set up and manage follow-up systems for:
Unsold quotes
Repeat customers
Maintain inbox organization so no lead or message is missed
Customer Service & Retention
Build strong relationships with customers through friendly, professional communication
Ensure clients feel taken care of, increasing repeat business and referrals
Reporting
Send daily summary reports including:
New leads
Quotes sent
Jobs booked
Follow-ups completed
Any issues or items needing review
Requirements:
Proven experience in customer service, sales support, or virtual assistance
Strong phone communication skills with a clear, natural-sounding voice
Ability to build rapport and provide a personable, human touch
Highly organized with strong attention to detail
Ability to multitask and manage a high volume of inquiries
Experience with Housecall Pro or similar CRM is a plus
Comfortable using tools like Google Maps, Zillow, and basic online research for estimates
Proactive mindset with the ability to take ownership and solve problems independently
What We're Looking For:
Someone reliable who can take full ownership of inbound communication and lead flow
A fast responder who understands the importance of speed-to-lead
A team player who keeps everything organized so operations run smoothly
A professional communicator who can represent the brand with confidence
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.