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Job description
Customer Service/Shipping Clerk
Job Locations
US-WI-Mayville
Job ID
# of Openings
1
Category
Customer Service/Support
Type
Regular Full-Time
Overview
Metalcraft of Mayville is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility. The Customer Service/Shipping Clerk will report to the Shipping and Receiving Manager in the Mayville plant. This person is responsible for maintaining and verifying the records and documentation of outbound shipments. This person will also prepare the bills of lading and shipping orders; completing all the necessary management related reports as and when required. We're hoping for someone who has a strong customer service background.
Apply today to join our team & a growing company!
Responsibilities
Assure orders and shipping quantities match picking documents through careful audit of said documents.
Gather, enter into SAP system and maintain all data and records relative to shipping and receiving activities.
Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
Help with or complete special projects at the discretion of the Lead or Supervisors.
Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner.
Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed.
Initiates, answers & documents tracer inquiries when requested via email and/or fax.
Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents.
Assemble packaging materials and packages merchandise per instructions, in preparation for shipment
Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
Confirm physical shipment of goods and facilitate tracking of packages
Coordinate with carriers and freight forwarders to schedule pick-up of goods
Identify errors on packing lists & invoices and correct them
Prepare accurate bills of lading for outbound freight.
Ensure that drivers depart with appropriate paperwork.
Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures.
Other duties as assigned.
Qualifications
Effective communication skills and excellent coordination skills
Customer Service experience is preferred
Great organizational and time management abilities
Stress tolerance with clean and neat attitude.
Ability to carry out data entry work
Basic computer knowledge, SAP experience strongly preferred.
Job Expectations
Physical Activity:
Activity
N/A
Occasionally
Frequently
Regularly
Average lbs.
Lift/Carry
X25 lbs routinely, 50 lbs occasionally
Push/Pull
X25 lbs routinely, 50 lbs occasionally
Reach Overhead
XComments: This position requires someone to be on their feet for the majority of their shift. There may be a few occasions when an employee needs to sit down to log information in the computer system.
Climb
XSquat/Bend/Kneel
XSit
X Stand
X Walk/Move About
X Equipment Operated : Forklift, measurement devices, wrenches, screwdrivers and various other hand tools.
Personal Protective Equipment Required as Outlined per Company GMP Requirements:
Hearing Protection Eye Protection Safety Shoes
Work Environment
Regularly exposed to varying temperature conditions between 60-100 degrees Fahrenheit, loud noise, moving machinery parts, airborne particles, and fumes from production equipment.
pm17
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.