Job description
We are looking for a Customer Service Specialist to support customers with questions, requests, and service issues. You will communicate with customers, provide accurate information, resolve routine issues, and work with internal teams when additional support is needed.
WHAT YOU WILL DO
Respond to customer questions and service requests
Resolve routine customer issues professionally and efficiently
Provide accurate information about orders, services, and locations
Follow up on open requests and customer concerns
Maintain accurate customer records and notes
Escalate issues when additional support is needed
WHAT WE ARE LOOKING FOR
Previous customer service, retail, hospitality, or similar experience
Strong communication and customer-service skills
Good organization and attention to detail
Comfortable using computers and learning new systems
Ability to handle multiple customer requests
Comfortable working independently in a remote environment
Legally authorized to work in the United States
Reliable internet connection and suitable workspace
NICE TO HAVE
Previous remote customer service experience
Experience with CRM or customer support systems
Food service, hospitality, or retail experience
Bilingual English/Spanish skills
COMPENSATION
$18–$24 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → Initial conversation → Interview → Offer
EQUAL OPPORTUNITY
Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.
Location: Remote
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.