This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Dealer Experience Representative
This role serves as the main point of contact between a specialty accounts team and an external sales force, delivering strong customer service to both internal staff and outside customers throughout the U.S. and Canada. The person in this position also picks up various support projects for the service team, such as handling shortage claims on shipments, managing returns, processing warranty issues, and entering orders.
Core Responsibilities:
Maintain solid product knowledge and be able to explain technical details about the racquet product line
Handle escalated customer service problems and make sure they're resolved appropriately
Field equipment-related questions and offer product recommendations
Track open orders closely to keep deliveries on schedule
Look for opportunities to grow sales within existing accounts by suggesting complementary or replacement products
Manage order processing — including standard orders, returns, and samples — to keep customers satisfied and encourage repeat business
Build and maintain strong working relationships with both internal teams and outside customers
Qualifications:
A bachelor's degree in business or a related field plus at least 2 years of relevant experience, OR 3+ years in a customer-service-oriented role as a substitute for the degree
Solid proficiency with Microsoft Office;
familiarity with SAP isa plus
An interest in sports or athletic brands is a bonus
Additional Traits:
Strong people skills, with the ability to stay calm and defuse tense customer interactions
General knowledge of racquet sports equipment and the ability to speak to competing brands
Comfortable working independently and coordinating across multiple teams, including in a remote setup
Strong multitasking and prioritization skills, able to meet deadlines
Adaptable to shifting priorities as business needs change
Worksite address
city of chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.