About this opportunity
Stanton Insurance Agency,Inc lists this Customer Service Specialist - Commercial Lines opportunity in waltham, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Specialist - Commercial Lines
Behind every successful business is a partner they can trust – someone who helps protect what they’ve worked hard to build. That’s what we do at Stanton Insurance. For over a century, we’ve helped companies safeguard their future with honesty, reliability, and expertise our clients can count on.
We’re seeking a Commercial Lines Customer Service Specialist (CSR) who takes that same approach – someone who values accuracy, builds strong relationships, and understands that exceptional service is built on trust. In this role, you’ll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism.
What We Offer
Salary starting at $65,000 plus performance-based incentives
Comprehensive health insurance, dental insurance, retirement plans, paid time off
Ongoing training and support for professional certifications (CISR, CIC, ACSR)
A collaborative, supportive and growth-minded culture
Hybrid or remote flexibility
What You’ll Be Working On
Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care
Serve as the go-to contact for commercial clients, answering questions about coverages, billing, and claims
Collaborate with producers and account managers on quotes, applications, and risk assessments
Work directly with carriers to ensure policies are issued, modified, or renewed correctly
Conduct policy reviews and audits to spot coverage gaps and recommend improvements
You’ll Thrive Here If You:
Have a minimum of 1‑3 years of experience in commercial insurance or account management
Hold a high school diploma; an associate or bachelor’s degree in business, finance, or a related field is preferred
Hold or are willing to obtain a Property & Casualty (P&C) license
Bring strong knowledge of general liability, property, auto, workers’ comp, and umbrella policies
Excel at communication, multitasking, and building client relationships
Are tech-savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore
Take pride in accuracy, problem-solving, and staying calm under pressure.
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Worksite address
waltham, MA, 02254, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.