About this opportunity
Frazier Industrial Company lists this Customer Service Specialist opportunity in long valley, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Customer Service Specialist is a full-time role based at Frazier's corporate office in Long Valley, NJ. The role interacts with customers and prospects to provide information in response to inquiries about Frazier products and services. A primary responsibility of this role is to serve as the "customer advocate" and address issues, and questions in a timely manner. He/she will work closely with internal departments, including sales, project management and order processing. Urgency, organizational and strong communication skills are a requirement for success in this position. This role reports directly to the Vice President of Marketing & Customer Service.
Essential Job Functions:
Communicate and collaborate with other departments as needed to expedite customer queries, issues and needs.
Maintains updated records and customer information using Salesforce CRM
Telephone contact with accounts that haven't been active to determine needs and assess overall activity
Fully responsible to support and assist any client or prospect problems to ensure complete customer satisfaction
Serves as the "customer advocate for set number of customers
Support and execute Service Focused Campaigns
Reports on a pre-established rhythm overall customer health report, highlights risks and opportunities
Understands the flow of the sales order and engages when necessary to ensure full end user satisfaction
Provides active support/service to the PM group to track job status or address queries, where the PM contact may be unable to respond in a timely basis
Supports overall Marketing and Customer Service group as required
Promotes and communicates Frazier activity, such as Trade Show participation, case studies and new innovations to customer and prospects
Knowledge, Skills and Abilities:
Associate or bachelor's degree in communications, Business, or related area
3-5 years' experience in service, customer focused role
Excellent communications, interpersonal, organizational and time management skills
Ability to multi-task and work across various teams
Strong MS software knowledge, Word, Excel, Powerpoint
Strong knowledge of Salesforce or CRM application
Passion for human services "Customer is always right"
Job Location
Long Valley, NJ (USA)
Position Type, Work Days
Full-Time, Monday thru Friday, 8:00am – 5:00pm. Travel May Be Required (25%)
Worksite address
long valley, NJ, 07853, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.