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Job description
NewCold is one of the fastest growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on NewCold can be found on and our social media.
Responsibilities
coordinating customer service processes and order execution
cooperating with customers, carriers, and internal operational teams
monitoring service quality and responding to any irregularities
resolving issues related to orders and goods
preparing customer reports and internal reporting
working with systems and tools supporting customer service processes
ensuring accuracy and proper archiving of documentation
identifying opportunities for process improvements and optimization
Requirements
experience in customer service and/or logistics environment
good understanding of logistics and warehouse processes
strong organizational skills and ability to manage multiple tasks
problem-solving mindset and decision-making skills
strong communication and teamwork skills
good command of English
experience with IT systems/tools supporting operations (nice to have)
What we offer
full-time employment based on an employment contract
private medical care
subsidized sports card
possibility to join group life insurance
onboarding and support during the first months
opportunity to grow within an international organization
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.