About this opportunity
NextPlay Jobs lists this Customer Service Specialist - Zendesk Support opportunity in rosemont, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Specialist - Zendesk Support
Reports to: Manager, Customer Experience
Work Type: Hybrid
FLSA Status: Non-Exempt
Pay:
$20-$25/hour (based on experience)
About the Role
Our client in the non-profit industry is hiring a Customer Service Specialist to support members through a fast-paced, service-focused environment. This role is perfect for someone who enjoys helping customers, solving problems, and delivering a smooth support experience across phone, email, and chat channels.
The ideal candidate has experience working in a ticketing or CRM platform such as Zendesk or Salesforce and can confidently manage customer inquiries while maintaining accuracy, professionalism, and empathy.
What You'll Do
Customer Support & Experience
* Serve as a primary point of contact for customers via phone, email, and live chat
* Respond to questions related to accounts, renewals, payments, and services
* Deliver timely, accurate, and professional support
* Build positive relationships through a customer-first approach
* Troubleshoot issues and escalate complex cases when needed
Ticketing & Account Management
* Manage and update customer records within Zendesk, Salesforce, or similar CRM systems
* Process account updates, renewals, refunds, and payments
* Maintain detailed documentation of customer interactions and case resolutions
* Monitor service queues and meet response time expectations
Team Collaboration & Operations
* Work cross-functionally with internal teams to resolve customer concerns
* Support operational projects and administrative tasks as needed
* Contribute ideas for improving processes and customer experience workflows
Training & Compliance
* Participate in onboarding and ongoing training programs
* Stay up to date on company policies, systems, and procedures
* Ensure compliance with privacy, security, and financial guidelines
What You Bring
Experience & Background
* Associate's degree or equivalent experience preferred
* 1+ year of customer service, support, call center, or member services experience
* Experience using Zendesk, Salesforce, or similar CRM/ticketing systems preferred
* Insurance, association, or membership-based industry experience is a plus
Skills
* Strong communication skills, both written and verbal
* Comfortable handling a high volume of customer interactions
* Strong attention to detail and organizational skills
* Ability to multitask and prioritize in a structured environment
* Professional, empathetic, and solutions-oriented mindset
* Proficient in Microsoft Office including Outlook, Excel, Word, and Teams
Work Environment
* Primarily remote schedule with onboarding requiring additional in-office training
* Remote with in-office requirement approximately 2x per month
* 35-hour work week with staggered shifts covering 8:00 AM - 5:00 PM
* Call center/customer support environment with moderate activity levels
* Occasional overtime during peak periods
Additional Information
* No direct reports
* Equipment and systems provided
* Multiple start dates available in the coming weeks
About NextPlay Jobs
At NextPlay Jobs, we believe great recruiting is personal — not transactional. We connect high-performing talent with companies where they can grow, contribute, and make a real impact.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.