About this opportunity
Ascendo Resources lists this Customer Service Supervisor opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Supervisor - Logistics / 3PL
Location: Doral, FL | On-site
Compensation:
Competitive
Ascendo Resources is seeking a Customer Service Supervisor for a logistics company in Doral, Florida. This position will oversee a large team of Customer Service Representatives, each responsible for managing individual customer accounts.
The ideal candidate has experience supervising customer service teams within a third-party logistics (3PL) environment, with strong knowledge of inventory tracking, bonded cargo, and import/export documentation.
Key Responsibilities
* Supervise and support the CSR team in managing customer accounts and daily service needs.
* Coordinate with warehouse and transportation teams on customer orders, containers, trucks, and shipment activity.
* Oversee inventory tracking, monitor accuracy, and help resolve discrepancies.
* Receive and coordinate orders from the warehouse, ensuring clear communication between customers and internal teams.
* Support accounts receivable and billing processes.
* Review and coordinate import/export and bonded cargo documentation.
* Serve as an escalation point for customer concerns and operational issues.
* Guide team members and oversee their account responsibilities.
Required Qualifications
* Previous experience supervising or managing a customer service team within logistics.
* Experience working in a 3PL environment.
* Strong inventory tracking experience.
* Hands-on experience with bonded cargo and related documentation.
* Knowledge of all three U.S. in-bond movement types:
* Type 61 - Immediate Transportation (IT)
* Type 62 - Transportation and Exportation (T&E)
* Type 63 - Immediate Exportation (IE)
* Familiarity with import/export documentation, warehouse coordination, and transportation operations.
* Strong leadership, communication, organization, and problem-solving skills.
* Ability to manage multiple customer accounts and competing priorities.
* Availability to work on-site in Doral, Florida.
How to Apply
Submit your updated résumé through LinkedIn for consideration.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.