About this opportunity
Alphabe Insight Inc lists this Customer Service Support Specialist (part time) opportunity in columbus, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.
We are seeking a dedicated and customer-focused Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help others.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve product or service problems by clarifying the customers complaint, determining the cause, and providing appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Coordinate with other departments to facilitate problem resolution and improve service quality.
Provide customers with detailed information on products, services, and policies.
Proven experience in a customer service role or related field.
Familiarity with customer service software, databases, and tools.
Exposure to diverse projects and industry-leading clients
Compensation: USD 16 - USD 26 - hourly
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.