About this opportunity
Darling Ingredients lists this Customer Service Support Specialist (part time) opportunity in iowa city, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between our DAR PRO service plants in an effort to provide first class, personalized Customer Service for our Restaurant Services customers.
Provide service support to the Restaurant Services customers:
Answer customer calls on the centralized 855-DARPRO1 line.
Conduct all communications regarding services for the customers stores or restaurants.
Research and resolve all service requests.
Coordinate service and support needs with the DAR PRO facilities.
Track, monitor and communicate service expectations to ensure timely services are being performed as contracted.
Track equipment installations.
Maintain in-house database relating to all client information:
Enter necessary client information into Host systems and Call logs.
Participate in After Hours Client Support (Additional Pay).
Handle special projects as they are assigned.
Provide departmental assistance as directed.
High school diploma or GED required.
~2 or more years of Customer Service experience with a service-oriented company.
~1 weekend day shift and 4 weekday shift, rotation required.
Associates or Bachelors degree preferred.
Proficient computer skills must include, but not limited to, Microsoft Access and Excel
Problem solving ability required to deliver solutions to the customer.
Bilingual (English/Spanish) strongly preferred.
Position is based in an office environment
Occasionally travel to off-site locations is required.
Requires prolonged sitting and movement throughout office/work locations, as well as occasional use of computers and office equipment.
We’re one of the world’s leading practitioners of circularity, transforming materials from the animal agriculture and food industries into valuable ingredients. Ingredients that nourish people, feed animals and crops, and fuel the world with renewable energy.
Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.