About this opportunity
Eetdbuyersguide lists this Customer Solutions Specialist - Remote opportunity in lindon, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Ready to launch a career with real growth, technical skill building, and earning potential?
Join our Customer Solutions Team , where you'll become a trusted expert who guides customers through account questions, troubleshooting, product value, and advanced support.
Who We're Looking For
We're looking for curious, motivated individuals who love technology, enjoy solving complex problems, and are passionate about delivering world-class customer solution experiences.
As a Customer Solutions Specialist , you'll master the full customer experience from account support to advanced troubleshooting to offering valuable add-on services.
You'll be the calm, confident voice customers rely on delivering clarity, solutions, and peace of mind.
Why You'll Love It Here
We're committed to creating an environment where you can grow, thrive, and build a long-term career.
Paid, hands-on training with supportive leaders and coaches
Comprehensive Medical, Dental & Vision coverage starts Day One
Paid holidays + flexible paid time-off
401(k) with company match
Employee Stock Purchase Plan (ESPP)
Employee Resource Groups & inclusive culture
Friends & Family Product Discounts
Compensation & Career Growth
Starting Rate: $17.50/hour
Career Progression: We offer a structured growth plan with reviews at 90 and 135 days. Each phase unlocks higher pay and added incentives , with the opportunity to reach $19.50/hr within 135 days . On top of hourly pay, you can earn $85-$145+ biweekly through additional compensation programs.
Training & Development
Training Week 1: 20 hours of work that will include onboarding, technology check and set up, on the job observations and online self-paced learning modules
Training Week 2-6: Monday - Friday 8:00am - 4:30pm
A Day in the Life
As a Customer Solutions Specialist, you will:
Deliver exceptional customer service across a high volume of inbound support calls
Provide clear resolutions for technical, account, and equipment-related needs
You’ll be expected to take revenue-related actions on most calls such as pitching an offer or sending a referral. While not every call allows for this (approximately 10-15%), consistently looking for opportunities is key to success in this role.
Manage escalations with resilience and a solutions-first mindset
Think outside the box to tailor solutions that meet customer needs
Build trust through confident communication and active listening
Multi-task across systems, tools, and resources while maintaining accuracy
Represent Vivint with professionalism and customer-centricity
What Will Make You Successful
You will thrive in this role if you bring:
Curiosity, resourcefulness, and a desire to solve problems
A calm, steady presence in challenging conversations
Strong verbal and written communication
Tech-savviness or interest in smart home technology
Ability to multitask effectively in a fast-paced environment
Initiative, ownership, and a love for learning
Confidence in offering promotions and product upgrades (sales experience is a plus)
High level of confidentiality and trustworthiness
Minimum Requirements
Must be at least 18 years old
Must obtain a Burglar Alarm License (provided and paid by Vivint)
Must be able to type 40 WPM
Cannot reside in CA, CT, DC, ME, or WA
#J-18808-Ljbffr
Worksite address
lindon, UT, 84042, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.