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Job description
Account/Customer Success Manager (Advertising & Paid Media)
We’re looking for an experienced, commercially minded Account/Customer Success Manager to partner with advertisers and agencies and help them drive stronger performance from their paid media investments. This role is ideal for someone with a background in digital advertising or performance marketing who enjoys working directly with clients and turning data into action.
What You’ll Do
Manage a portfolio of enterprise advertising and agency clients as a trusted strategic partner
Lead onboarding, adoption, and ongoing optimization to ensure customers achieve clear ROI
Translate paid media performance, attribution, and analytics into actionable insights
Deliver QBRs/EBRs and enablement sessions focused on marketing performance
Partner cross-functionally with Sales, Product, Marketing, and Engineering to support retention and growth
Identify renewal risks and expansion opportunities within existing accounts
What We’re Looking For
5–8 years of experience in Customer Success, Account Management, or Paid Media / Digital Marketing
Strong understanding of performance marketing platforms (Google Ads, PMAX, Meta, TikTok, LinkedIn, etc.)
Experience working with attribution models, analytics, and ROI reporting
Ability to work with senior stakeholders and communicate complex ideas clearly
Commercial mindset with experience supporting renewals or account growth
Bonus: experience working at or with media agencies; familiarity with CS tools like Salesforce or HubSpot
Why You’ll Love This Role
Work closely with sophisticated advertisers and agency partners
Make a direct impact on customer outcomes, retention, and product evolution
Join a fast-growing, collaborative SaaS environment
Hybrid work setup with flexibility-Based in Chicago
If you’re an advertising or paid media professional looking to move into a strategic, customer-facing role, we’d love to hear from you.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.