About this opportunity
Botsplash lists this Customer Success Associate opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
We are seeking a passionate, driven, and customer-focused Client Success Associate to join our growing team. Botsplash partners with clients across the lending, fintech, and automotive industries, helping them deliver best-in-class digital engagement experiences.
The ideal candidate is someone who genuinely enjoys working with customers, thrives on solving problems, and is motivated to uncover opportunities that help clients grow. This role will play a key part in building strong, long-term relationships by serving as a trusted point of contact, guiding customers through platform best practices, and helping resolve issues alongside our internal teams.
If you’re enthusiastic about technology, energized by client interaction, and excited to make an impact, we’d love to meet you.
Responsibilities
Guide new customers through implementation and training, ensuring their success with Botsplash
Ability to act as a consultant, provide tailored solutions, and handle conflict resolution.
Attend weekly client calls and review performance metrics
Act as the voice of the customer by relaying feedback and pain points
Create reports to show progress and inform strategy.
Monitor customer health and progress, identify risks of churn
Manage support inquiries and tickets
Work closely with the Dev/Product team to prepare a roadmap
Understand and implement client API integrations and assist with API integration projects
Look for opportunities for account growth through upselling or cross-selling.
Requirements
0-2 year experience preferred
Hands on with technology change requests and system setup
Experience with APIs, Json, SQL, Basic coding for troubleshooting
Strong verbal and written communication skills
Strong research and analytical skills and problem-solving ability
Must be responsive, pro-active, enthusiastic, and adaptable
Genuine interest in technology and business with the desire to learn more
Previous internship experience in related role is a plus
Benefits
Medical, Dental, Vision and Life Insurance
Training and Education Allowance
Paid time off
Company observed Federal Holidays
401K plan with matching
At Botsplash, our goal is to help our enterprise clients “Be Where Their Customers Are”. Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels – SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.
Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.