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Job description
Mississippi, USA
nMemphis, TN, USA
nUnited States
nFull time
nR
nWe believe in the power and joy of learning
nAt Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
nAs a Customer Success Consultant , you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory in Mississippi and Tennessee. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.
nWhat you'll do here:
nnnAct as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
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nnAchieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
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nnDevelop and implement tailored success plans that align with customer goals and increase product usage.
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nnProvide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
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nnAdvocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
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nnConduct regular health checks to assess value realization and identify opportunities for growth.
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nnAnalyze customer data to uncover risks, renewal challenges, and upsell opportunities.
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n nSkills you will need here:
nnnProven ability to quickly learn and master new systems and applications.
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nnExcellent communication and presentation skills.
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nnStrong analytical skills with the ability to translate data into actionable insights.
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nnAbility to explain technical concepts in a clear, business-friendly manner.
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nnSkilled at managing and prioritizing multiple customer needs simultaneously.
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n nPreferred:
nnnBachelor’s degree preferred.
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nn5+ years of experience in a Sales or Customer Success role.
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nnExperience in Educational Technology or Higher Education.
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nnFamiliarity with the Higher Education landscape, including Learning Management Systems (LMS).
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nnRequirement to travel between 20-30% by both air and car
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n nCengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
nCengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at .
nAbout Cengage
nCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
nCompensation
nAt Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our Total Rewards Philosophy .
nThe full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.
nIn this position, you will be eligible to participate in the company’s variable Sales incentive compensation program.
n$67,000.00 - $87,100.00 USD
nTarget Variable Compensation:
n35,000.00 USD Annual: Individual Target
nannually
nActual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.
nCengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.
nWarning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.