Job description
Vouched is building the trust layer for both human and AI-native workflows. Our two core products — IDV (Identity Verification) and KYA (Know Your Agent) — help businesses verify who they're dealing with, whether that's a person or an autonomous AI agent.
We're looking for a Customer Success Intern who thinks and operates like a future Chief of Staff — someone with the instincts to stay ahead of the details, close the loop without being asked, and bring order to a fast-moving environment.
You don't need prior CS experience. We care far more about how you operate: organized, proactive, quick to follow up, hungry to learn, and already reaching for AI tools to work smarter. If that sounds like you, you'll thrive here.
You'll work directly within our KYA and CS teams which now sit under the same organization, supporting onboarding, account health, and customer engagement across both product lines. In a lean startup, your work will be visible and your impact felt from day one.
Requirements
Responsibilities
Support Customer Onboarding and Account Health
Help coordinate and track the onboarding process for new IDV and KYA customers
Monitor account activity and flag early signs of friction, disengagement, or missed milestones
Assist in building and maintaining customer health trackers and status dashboards
Own Follow-Up and Communication Hygiene
Ensure timely follow-up on open customer requests, outstanding action items, and post-meeting notes
Draft customer-facing communications: check-in emails, meeting recaps, onboarding summaries
Maintain clean, accurate records across our CRM for all assigned accounts
Build Onboarding and Enablement Resources
Help develop and iterate on onboarding guides, FAQs, and help documentation
Support the creation of customer-facing resources that reduce time-to-value
Identify documentation gaps based on recurring customer questions or patterns
Drive Cross-Functional Coordination
Act as a connective link between CS, Product, and Engineering when customer issues require routing
Organize and track open items from cross-functional meetings and customer syncs
Help maintain a clear voice-of-customer feedback loop to inform product priorities
Use AI to Work Smarter (Required, Not Optional)
Actively apply AI tools to automate routine tasks, draft communications, and surface insights
Propose and test lightweight automations to improve CS team efficiency
Stay current on AI tooling and bring ideas for adoption back to the team
Qualifications
Currently enrolled in an undergraduate or graduate program — any major welcome
No prior CS experience required; we hire for mindset and operating style, not resume
Exceptionally organized: you build systems for yourself and others, and nothing falls through the cracks
Self-starter: you take initiative, move quickly, and don't wait to be told
Quick follow-up is a core part of how you operate — you close the loop before it's asked
Eager to learn: you ask smart questions, absorb context fast, and apply it immediately
Actively using AI tools — ChatGPT, Claude, Notion AI, or similar — in your coursework, side projects, or daily life
Nice to Have
Exposure to SaaS, identity, fintech, healthcare, or developer-facing products
Experience in a coordination, operations, or project management capacity — internship, club leadership, or otherwise
Familiarity with CRM tools or customer-facing workflows
Interest in AI infrastructure, trust, security, or agentic systems
Benefits
Remote working environment
Self-managed paid time off
11+ annual company holidays
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.