Job description
Role Overview
As a Customer Success Manager, you will be responsible for managing client relationships throughout the project lifecycle — from initial onboarding to ongoing support.
You will work closely with clients to ensure smooth communication, successful delivery, and long-term satisfaction.
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Responsibilities
Serve as the primary point of contact for clients
Guide clients through onboarding and project processes
Coordinate with internal teams and suppliers to ensure timely delivery
Respond to client inquiries and resolve issues efficiently
Track project progress and keep clients informed
Ensure a high level of client satisfaction and retention
Identify opportunities to improve client experience and processes
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Requirements
Experience in customer success, account management, or client-facing roles
Strong communication and organizational skills
Ability to manage multiple clients and projects simultaneously
Comfortable working with technical or industrial products (lab equipment experience is a plus)
Problem-solving mindset with attention to detail
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Work Setup
• Fully remote
Must have reliable internet and a laptop or desktop
Comfortable using email, CRM tools, and video conferencing
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.