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Job description
Customer Success Manager – AgricultureThis relationship-focused agricultural role serves as a trusted partner to potato growers throughout the Grand Forks region. The Customer Success Manager will spend significant time visiting farms, learning each grower's operation, and providing practical support that strengthens crop performance, supply planning, and the long-term success of smaller and independent farmers. The position combines hands-on agricultural knowledge with strong customer service skills to help growers optimize crop health, quality, yield, and delivery readiness while aligning with business and supply requirements.Responsibilities:Build and maintain strong, long-term relationships with current and prospective potato growers within approximately 150 miles of Grand Forks.Visit farms, fields, and storage locations regularly to understand grower goals, challenges, crop conditions, and seasonal needs.Provide practical guidance on crop health, quality, yield, harvest timing, storage practices, and delivery readiness to support growers' success.Monitor crop progress through ongoing communication, field observations, and quality checks, and share timely feedback with growers and internal teams.Partner with growers on acreage planning, variety selection, seed needs, production expectations, delivery windows, and quality requirements.Communicate grower agreement terms, pricing, volume needs, and production expectations clearly, professionally, and in a way that builds trust.Identify crop, weather, pest, disease, storage, quality, and supply risks and coordinate timely, practical solutions with growers and internal stakeholders.Help smaller and independent farmers improve performance through consistent follow-up, practical problem-solving, and connecting them with appropriate resources.Coordinate delivery schedules and communicate effectively with transportation and internal teams to support reliable, efficient product flow.Maintain accurate and up-to-date crop forecasts, grower records, seed commitments, quality results, delivery schedules, and follow-up items.Share regional insight regarding crop conditions, potato availability, grower concerns, pricing trends, and potential supply risks to inform planning and decision-making.Essential Skills:Hands-on agricultural experience, such as farming, agronomy, crop production, seed or agricultural sales, crop consulting, field scouting, procurement, or closely related work.Personable and relationship-driven approach, with the ability to connect with farmers, earn trust, listen carefully, and follow through on commitments.Practical understanding of crop production and the seasonal demands of agriculture.Experience with potatoes or vegetable crops is preferred, including activities such as planting, crop monitoring, harvest, storage, or quality assessment.Ability to work independently, manage a regional schedule, and travel frequently between farms, fields, storage sites, and other locations within approximately 150 miles of Grand Forks.Strong communication skills, including the ability to explain technical and business information clearly and professionally.Solid organization and time-management skills to handle multiple growers, schedules, and follow-up items effectively.Sound judgment and practical problem-solving abilities to address crop, quality, and supply challenges.Ability to balance grower needs with crop quality, supply, timing, and broader business expectations.Valid driver's license and an acceptable driving record.Working knowledge of Outlook, Excel, Word, and Teams, with the ability to learn additional business systems.Ability to work outdoors in changing weather conditions, walk on uneven terrain, drive for extended periods, and occasionally lift up to 30 pounds, with or without reasonable accommodation.Additional Skills & Qualifications:Bachelor's degree in Agronomy, Crop Science, Plant Science, Agricultural Systems, Agricultural Business, or a related field is preferred.Equivalent agricultural experience will be considered in place of a formal degree.Customer service or sales within farming or agriculture environments.Experience collaborating with transportation or logistics teams to coordinate product movement.Comfort sharing regional insights and market observations to support internal planning and strategy.Ability to learn and adapt to new business processes, tools, and systems as needed.Work Environment:This role is field-based and involves frequent travel within approximately 150 miles of Grand Forks to farms, fields, and storage locations. The work environment includes regular outdoor work in changing weather conditions, walking on uneven terrain, and driving for extended periods to visit growers and sites. The position also requires time in office or home-office settings to manage records, forecasts, communication, and reporting using tools such as Outlook, Excel, Word, Teams, and other business systems. The Customer Success Manager operates in a highly collaborative environment, working closely with growers, transportation partners, and internal teams to support reliable product flow and strong regional crop performance.Job Type & Location:This is a Permanent position based out of Grand Forks, ND.Pay and Benefits:The pay range for this position is $ - $ /yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Health Vision, dental, PTOWorkplace Type:This is a hybrid position in Grand Forks, ND.Application Deadline:This position is anticipated to close on Sep 30, 2026.
Worksite address
grand forks, ND, 58201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.