About this opportunity
Cypress HCM lists this Customer Success Manager opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Senior Customer Success Manager (Contract) – Remote (Hybrid)
Team: Search & Discovery
Duration: 11/24/2025 to 8/03/2026
Compensation
Base pay range: $50.00/hr - $54.00/hr
Up to $54.37 per hour. Actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About the Role
The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Key Responsibilities
Accountable for Customer’s overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans
Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
Required Skills & Qualifications
Bachelor’s Degree and/or relevant work experience
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Ability to prioritize, multi-task, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)
Employment Type
Contract
Seniority level
Mid-Senior level
Job function
Technology, Information and Media, Internet Marketplace Platforms, and IT System Custom Software Development
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.