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Job description
Radar Customer Success Manager / Enterprise Customer Success ManagerRadar is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams.We're hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships.You'll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business.You'll be a trusted partner to customers, helping them uncover new ways to use Radar and drive more value from the platform.You'll report to our VP of Customer Success and be based in our Flatiron (NYC) headquarters. We work from the office Monday through Thursday, with flexibility to work remotely on Fridays.What you'll do:Own onboarding and implementation for new customers, helping them get to value quickly.Drive adoption, retention, and expansion by building strong customer relationships and delivering maximum value with our product offering.Creatively identify new growth opportunities, manage the execution, and help customers turn them into results.Stay ahead of risk across your book of business, proactively spotting issues, proposing solutions, and keeping customers moving forward.Be the voice of the customer internally, bringing clear feedback and insights into CS, Product, and Engineering to help shape what we build next.Who you are:1+ years of SaaS customer success experience, ideally in a high-growth environmentStrong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes.A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholdersAble to make complex technical concepts simple, relevant, and valuable to the customerHighly organized and reliable across multiple accounts, projects, deadlines, and prioritiesGoal-oriented and proactive, with a strong bias toward action and resultsCurious, collaborative, resilient, and excited to operate in a fast-moving CS teamNice to have:Experience owning commercial discussions (i.e., renewals and expansions)Who you'll work with:Lily Zalla, VP of Customer SuccessCarly Pietrobono, Chief Customer OfficerKate Stolzer, Director of Customer SuccessOur Sales and Solution Engineering teamsOur Engineering and Product teamsWhat we offer:Competitive salaryMeaningful stock options in a fast-growing company401(k) plan with 4% matchNew HQ in Flatiron, NYCTop-notch equipmentCatered lunchesUnlimited PTOHealth, dental, and vision insurance with 100% coverage for employees12 weeks of paid parental leaveCommuter and fitness benefitsWe'll share full details of our benefits package at the offer stage. Benefits may vary by location.Radar is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law.
Worksite address
new york, NY, 10001, US
Who can apply
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