About this opportunity
KeyStaff Professionals- A Division of Midwest Staffing lists this Customer Success Manager opportunity in fort lauderdale, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
KeyStaff Professionals- A Division of Midwest Staffing provided pay range
This range is provided by KeyStaff Professionals- A Division of Midwest Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$100,000.00/yr - $120,000.00/yr
Additional compensation types
Annual Bonus and Commission
Direct message the job poster from KeyStaff Professionals- A Division of Midwest Staffing
HR & Talent Acquisition Consultant | 15+ Years Supporting Scalable Hiring, Workforce Planning & Employee Experience
The Role: Merchant./Customer Success Manager
We're looking for an experienced Customer Success Manager to lead high-risk and continuity ecommerce merchants from onboarding through scale. In this strategic, revenue-generating role, you'll function as a payments consultant, growth strategist, and trusted advisor. You'll help direct-to-consumer brands maximize the platform’s value through performance, retention, and long-term success.
This role is ideal for someone with a deep background in ecommerce, high-risk merchant environments (nutra, info products, trial-to-bill), and startup experience at Series A or B stage companies .
Key Responsibilities
Identify, qualify, and onboard high-performing merchants via outbound efforts and your existing industry network
Drive merchant activation and earn uncapped commissions for new revenue generation
Merchant Success & Optimization
Diagnose and solve challenges including chargebacks, fraud spikes, and MID thresholds
Implement customized, data-driven growth strategies that increase LTV, reduce churn, and stabilize performance
Earn commissions based on measurable merchant outcomes
Strategic Support & Growth Enablement
Serve as the strategic partner for each merchant’s growth journey
Map tailored strategies, enable the right platform features, and coordinate top-tier partner services
Deliver reporting and insights from internal platform analytics
Industry Representation & Community Building
Represent the brand at key industry events, webinars, and in digital communities
Forge relationships with service providers, influencers, and merchants
Gather and relay market feedback to inform product development and executive decision-making
Required Experience & Qualifications
3+ years working with high-risk ecommerce verticals , such as supplements, info products, trial/continuity, and direct response
Proven ability to navigate BIN-level routing, chargeback mitigation, and high-risk payment infrastructure
Deep understanding of direct-to-consumer ecommerce strategy and operations
Demonstrated success in a startup environment (preferably Series A or B stage)
Exceptional communication and relationship management skills, especially with high-performing founders
Strategic mindset with the ability to provide consultative guidance and proactive solutions
Self-starter mentality with a bias for action and ownership
Why This Role?
Work with a fast-growing, high-performance team solving complex problems in ecommerce and fintech
Competitive base salary, uncapped commission , and equity earning potential
Collaborate with seven-, eight-, and nine-figure DTC founders on scaling strategies
Operate in a zero-politics, high-trust environment with direct access to company leadership
Be part of a company where your impact directly influences growth, innovation, and success
Seniority level
Seniority level
Executive
Employment type
Employment type
Full-time
Job function
Job function
Management, Information Technology, and Customer Service
Industries
IT Services and IT Consulting
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Worksite address
fort lauderdale, FL, 33336, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.