About this opportunity
Freshworks lists this Customer Success Manager — Key & Enterprise opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Success Manager — Key & EnterpriseAt Freshworks, we're on a mission to help businesses delight their customers and employees through simple, powerful software. As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America.You'll serve as a strategic partner to your customers, helping them maximize the value of their Freshworks investment while driving adoption, retention, and long-term growth. You'll work closely with customer stakeholders and internal teams to proactively manage risk, strengthen executive relationships, and deliver meaningful business outcomes.What You'll DoOwn a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.Build trusted relationships with business, technical, and executive stakeholdersDrive adoption, value realization, customer health, retention, and renewal readinessLead Executive Business Reviews, success planning, and other strategic customer engagementsProactively identify customer risk and coordinate cross-functional teams to drive resolutionPartner closely with Account Executives on account strategy, renewals, and expansion opportunitiesIdentify opportunities to deepen customer relationships and expand the value customers receive from FreshworksCollaborate across Product, Engineering, Support, and Professional Services to deliver successful customer outcomesTravel as needed for executive engagements and onsite customer meetingsWhat We're Looking For5+ years of relevant customer-facing SaaS experience, including experience managing strategic or enterprise customersDemonstrated success driving customer adoption, retention, renewals, and growthExperience building relationships with both technical and business stakeholders, including executivesStrong commercial mindset with experience partnering on renewals and expansionExperience leading EBRs/QBRs and navigating complex customer relationshipsStrong communication, presentation, and cross-functional collaboration skillsProactive, hands-on approach with the ability to navigate multiple prioritiesThis is a hybrid position based in our downtown Boston office, with an expectation of working onsite Tuesday through Thursday. Regular travel is required to support executive customer engagements, strategic business reviews, and onsite meetings.The annual base salary range for this position is $108,800 - $134,400 USD. This role is eligible for a target bonus and operates under an 80/20 pay mix (80% base salary, 20% variable compensation). Actual compensation will vary based on experience, skills, and qualifications.Freshworks offers multiple options for dental, medical, vision, disability and life insurances, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Worksite address
boston, MA, 02108, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.