About this opportunity
viaPhoton lists this Customer Success Manager opportunity in naperville, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Success ManagerNaperville, ILLocation: Naperville, ILSchedule: Mon–Fri | OnsiteWe are changing the norm by being customer-focused, technology-led. viaPhoton is reimagining fiber optic manufacturing for the AI era. We design and deliver custom-engineered, end-to-end fiber connectivity solutions for the data centers, 5G networks, and AI infrastructure shaping the next decade, and our customers need them in weeks, not months. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for people who want to do their best work with a team that's moving fast.About the RoleYou'll be the connective tissue between our customers and our operations. Managing the entire journey from quoting through delivery, you'll keep communication clean and proactive, resolve issues before they grow, and build trust with the biggest names in hyperscale infrastructure.Own the complete customer journey from onboarding through quoting, production, and deliveryKeep communication clear and proactive across email, Slack, and phoneSet expectations early, build realistic timelines, and resolve issues before they escalateCoordinate with sales, engineering, manufacturing, and logistics to align on prioritiesMaintain accurate ERP updates and bring clarity to workflows that move quicklyWhat You'll BringCommunicate clearly and adapt your style to different audiencesHave careful organizational discipline and follow through on what you startUse customer-first judgment to balance stakeholder needs with company constraintsAre at your best when systems and priorities shift, and are comfortable learning new toolsTake ownership and have a track record of seeing things throughWhat's in it for you?Robust health, dental, and vision coverage that starts on day 1401(k) with 4% match, vests immediately after a 90-day waiting periodFlexible PTO that grows over time10 paid holidays, including 2 floating holidaysMonthly team eventsCompensation: $70,000 - $85,000, plus annual bonusWe're building something big, and we want good people along for the ride. If that sounds like you, we'd love to hear from you. Apply today.At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
Worksite address
naperville, IL, 60540, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.