About this opportunity
Liminal lists this Customer Success Manager opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Success ManagerLiminal is the intelligence platform for the people building and buying the technology that keeps the digital economy safe. Our platform delivers AI-powered solutions that empower customers to assess, interpret, and respond to global market shifts, critical events, and regulatory developments. We are a Series A company of about 60 people.The RoleYour job is to help our customers get the most out of verified, actionable intelligence tailored to their markets and problems. As a CSM, you own a portfolio of accounts and make sure each customer is using the platform to answer the questions that matter to their business, whether that's a game plan refresh, a battle card update, or a session with Coach AI.That means understanding each customer's market, their workflows, and what they need to act on. When usage slows, you identify the cause and address it well ahead of the renewal. You will work with the Chief Operations Officer to build the core CS motions: the 90-day onboarding program, health scoring, adoption milestones, and expansion triggers.What You'll DoOwn a portfolio of new and existing accounts as a trusted advisor and build durable, multi-threaded relationships that grow across each customer's teamsLead the day-to-day relationship, coordinating across Liminal's advisory, research, product, and sales teams to bring the right people and the right intelligence to each customerPartner with customers to turn their market questions into real business outcomes, running game plan refreshes, battle card updates, and Coach AI sessionsDemonstrate the platform's depth as customer needs evolve, surfacing use cases across our six markets they haven't yet tapped and connecting new capabilities to live problems on their deskOwn credit consumption, adoption, and renewal health for a portfolio of accounts in the $50K–$200K rangeRun a 90-day onboarding that takes new customers from platform access to confident, habitual useMonitor usage patterns and flag tier upgrade opportunities (Single Market to Multi-Market) to the COO and SalesWatch for early churn signals such as slowing credit consumption, dormant users, and stalled workflows, and intervene with a clear planLead recurring business reviews that tie customer goals to platform outcomes and usage dataDrive activation across multiple stakeholders in each account, not just the original championBe the voice and champion for your customers internally, bringing their needs and issues to the Product team to improve valueKeep account data current in HubSpot: health scores, usage signals, and expansion indicatorsTurn what works into playbooks, enablement, and repeatable CS motions the whole function can runWhat We're Looking For3+ years of professional experience in customer-facing roles, including 2+ years as a Customer Success Manager in B2B SaaSManiacal commitment to customer experience: you sweat the details of every interaction and measure yourself by whether the customer actually succeeded, not whether the task got doneExperience with usage-based, consumption, or credit-based commercial modelsRetention and expansion outcomes you can speak to specificallyComfort with data: you can read usage patterns, spot leading indicators of churn, and segment accounts by behaviorComfortability working with the latest AI models including connectors, MCP services, advanced configurations.Experience managing stakeholders from analysts to executives in enterprise accountsFamiliarity with at least one of our six marketsExperience at an early-stage company where you helped build processesAble to work hybrid from our Union Square officeWhat We Offer$95,000–$125,000 base salary plus performance bonus tied to NRR and consumption metrics, and equityThe chance to help build the CS function and its playbooksMedical, dental, and vision coverage; 401(k); flexible PTOHybrid work based in Union Square, NYC
Worksite address
new york, NY, 10001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.