About this opportunity
Nectar lists this Customer Success Manager - Pooled Accounts opportunity in lehi, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Success ManagerAs a Customer Success Manager at Nectar, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include overseeing the customer onboarding process, providing ongoing support, and driving product adoption. You will also work closely with our sales and product development teams to mitigate churn risks and provide valuable customer feedback.Nectar is the glue that bridges today's workforce with company culture to help people feel valued, appreciated and rewarded no matter where they work. We call it a 360 employee recognition & rewards platform.Role ResponsibilitiesMust be able to work from our offices in Lehi, UTOverseeing the customer onboarding process and ensuring successful adoption of the softwareProviding ongoing support to customers, including answering questions and resolving technical issuesDeveloping and implementing a customer success plan for each customer to drive product adoption and increase customer satisfactionMonitoring customer usage and proactively identifying opportunities for upsell and expansionWorking closely with the sales team to identify and mitigate potential churn risksCollaborating with the product development team to provide customer feedback and suggest product improvementsAnalyzing customer data to identify trends and opportunities for improvementMaintaining a deep understanding of the software and its features to effectively communicate its value to customersExperience & SkillsExperience in customer success management, technical account management, or a related fieldExperience working with software products and a deep understanding of the software development lifecycleExcellent communication and customer service skillsStrong analytical and problem-solving skillsAbility to work with ambiguity, both independently and as part of a teamFamiliarity with customer success metrics and how to measure themFamiliarity with technical systems and processes is a plusExperience with Planhat, Hubspot, or other CRM software is a plus.
Worksite address
lehi, UT, 84043, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.