About this opportunity
Gigs Recruiting, LLC lists this Customer Success Manager opportunity in rochester, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Post-Sale Project Coordinator
Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.
LPR Project Management
Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.
Customer Success
Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
Monitor renewals/recerts for named accounts.
Operations Support (First 6 Months)
Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.
Success Metrics
On-time LPR delivery with compliance and customer confidence.
Smooth onboarding independence in 90 days; high satisfaction/referrals.
Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.
Requirements
Organized project manager with customer focus; experience in coordination, installs, or ops.
Strong communicator; tech-curious (CRM/AI a plus).
Pass background check.
Worksite address
rochester, NY, 14618, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.