About this opportunity
eGain Corporation lists this Customer Success Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Role Overview
Drive enterprise client success as their strategic partner, maximizing ROI by aligning our SaaS offerings to client’s goals. Establish trusted advisor relationships with operational and executive teams.
Responsibilities
Ensure successful onboarding and rapid time-to-value
Own net revenue retention and drive expansion opportunities
Collaborate cross-functionally for seamless customer experiences
Proactively spot account risk and rally company resources to recover ground
Education and Experience
Bachelor’s degree with 4+ years of customer-facing experience in B2B SaaS technology.
Proven track record achieving retention and expansion goals
Deep understanding of AI in customer experience with ability to interpret client AI strategies
Preferred experience with large-scale enterprise solutions in U.S. Federal agencies
Background in implementation, solutioning, design, or strategy is a plus.
Our Hiring Process is “Easy with eGain”
Step 1
Aptitude section – this is a GRE style test (60 minutes or less)
Step 2
Step 3
Presentation panel interview (in-person at eGain Sunnyvale office)
Next step
Email your resumé to with the position title “Customer Success Manager” in the email subject.
Compensation
Base salary is $120,000 per year, plus individual bonus of up to 20%.
Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Sales and Customer Service
Industries
Software Development
Referrals increase your chances of interviewing at eGain Corporation by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.