About this opportunity
PrideStaff Financial lists this Customer Success Representative opportunity in waldwick, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Success Representative (Logistics)
We are recruiting on behalf of a premier, fast-growing logistics and freight brokerage firm located in Waldwick, NJ. Known for delivering top-tier transportation solutions, they are looking for an energetic, highly organized, and motivated professional to join their team. This is a Temp-to-Hire opportunity offering long-term career growth in a resilient industry.
Job Summary
As a Customer Success Representative, you will be the bridge between clients and transportation networks. You will play a pivotal role in growing business through outbound outreach, bidding on new opportunities, and managing the day-to-day coordination of freight movements. This is a dynamic role combining sales hustle with operational excellence.
Key Responsibilities
Business Development: Actively make cold calls and outbound inquiries to prospect new clients and secure new business opportunities.
Bidding & Pricing: Analyze market trends to bid competitively on freight business and secure profitable margins.
Carrier Procurement: Negotiate rates and contract terms with trucking companies to ensure cost-effective and reliable transportation.
Logistics Coordination: Oversee the scheduling, dispatching, and tracking of shipments from pickup to delivery, ensuring seamless execution.
Relationship Management: Provide exceptional customer service to existing clients, resolving issues proactively and maintaining high satisfaction.
Data Integrity: Maintain accurate records of shipments, rates, and communications within internal systems.
Qualifications & Skills
Communication Mastery: Comfortable and confident making a high volume of cold calls and negotiating effectively on the phone.
Top-Tier Organization: Ability to multitask, prioritize shifting demands, and manage tight deadlines without breaking a sweat.
Problem-Solving Skills: Quick on your feet when logistics hiccups arise, with a knack for finding win-win solutions.
Language Skills: Bilingual is a major plus, though not strictly required.
Experience: Previous experience in logistics, freight brokerage, customer success, or inside sales is preferred, but the right attitude and work ethic will be trained.
Position Details & Compensation
Location: Waldwick, NJ (In-Office)
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Pay Rate: $24.00 – $28.00 per hour (Depending on experience)
Job Type: Full-time, Temp-to-Hire
Worksite address
waldwick, NJ, 07463, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.