About this opportunity
Bluebird lists this Customer Success Team Lead opportunity in denver, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Profile
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Join the world’s first not-for-profit ticketing platform, built on the belief that businesses that align profit with purpose can tackle the world’s biggest challenges.
This role is for you if: you’re a passionate Customer Success professional, with natural leadership skills, driven by purpose. You love working with a passionate, close knit team, and want to help scale a platform that’s doing genuine good
Since its launch in 2016, this event ticketing platform has experienced rapid growth, transforming over $6.5M in frustrating booking fees into donations for impactful projects. Its event partners span music and arts festivals, conferences, galas, expos, workshops, schools, and universities - essentially, any kind of event you can imagine! Over seven years, it has become the go-to solution for hosts to manage events, sell tickets, and drive meaningful change through a philanthropic model.
Join a global business with offices in Sydney, Auckland, Edinburgh and Denver.
What You'll Do
As a Senior Customer Success Specialist , you'll own our more complex and high-value event host relationships, while helping raise the bar for the wider team.
• Own a portfolio of accounts and be the go-to problem-solver for event organisers and guests
across email, chat, phone
• Handle escalations with sound judgment, empathy, and clarity, resolving tricky or high-stakes
situations calmly
• Contribute towards coaching the broader US and Global CS team; share troubleshooting
techniques, best practices, and support their development
• Troubleshoot technical ticketing issues guiding customers with empathy and clarity
• Collaborate with product engineering to surface bugs, trends, and feature ideas from the frontline
• Spot process improvements that make the team faster and customers happier
• Help build a fun, inclusive team culture where everyone can be themselves
About You
You'll thrive here if you're an experienced, steady hand who others naturally turn to when things get tricky. xhmxlyz
• 4+ years of customer-facing experience (support, success, or similar), including handling
escalations
• Ability to identify commercial opportunities such as up-selling and building incremental portfolio growth
• Experience mentoring or guiding junior team members (preferred but not required)
• Tech-savvy instincts, quick to learn new tools and troubleshoot issues
• Excellent written and verbal communication, you make complex things simple
• Calm under pressure, patient, and skilled at de-escalating tricky situations
• Curious, proactive, and collaborative, a genuine people person
• Eager for growth and potential leadership opportunities in your role
• Experience working in a tech organisation / SaaS product environment
Why You'll Love Working Here
• Competitive salary ($80k-$90k)
• Health insurance, 401(k), PTO policy
• Hybrid role based out of the Denver office
• Supportive, non-hierarchical culture - your ideas matter
• Regular team events; yearly Vibe Tribe socials
Ready to Apply?
Send us your resume + short cover letter telling us:
• Why this role excites you
• What impact means to you
• What makes you, you
Worksite address
denver, CO, 80219, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.