About this opportunity
Hopesglobalgetaways lists this Customer Support Agent - Phone Support opportunity in remote, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role
We are looking for personable, organized individuals to join our remote team as Customer Experience Representatives. In this position, you will help clients navigate vacation planning by researching options, coordinating requested services, and providing clear support throughout the process. This opportunity is a good fit for individuals who enjoy working with people, managing details, solving routine issues, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided. What Youll Do
Learn about each clients travel goals, preferred destinations, dates, budget, and special requests. Explore hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages that fit client needs. Assist clients with reviewing options and coordinating selected services through approved supplier resources. Organize booking details, confirmations, schedules, and itinerary information. Respond to routine questions, communicate updates, follow up on pending items, and help with standard changes when needed. Keep client records accurate and continue developing supplier and destination knowledge. Opportunity Details
Fully remote with flexible scheduling Independent opportunity; not a traditional hourly or salaried employee position Beginner-friendly onboarding and training No previous professional travel experience required Ongoing team guidance and mentorship Supplier and destination education Professional development opportunities Performance-based incentives and recognition Qualifying travel discounts and industry-related benefits Qualifications
Strong written and verbal communication skills Friendly, professional, and customer-focused approach Good organization and attention to detail Comfortable researching and comparing options online Strong follow-up and problem-solving skills Ability to manage multiple client needs and priorities Self-motivated and comfortable working independently Willingness to learn digital tools and supplier platforms Basic computer proficiency and reliable internet access Must be at least 18 years of age Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.