Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
customer support analyst
General Description
* Receive, Update and Upload all customer Requirements and ensure on-time delivery
Responsibilities
* Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan
* Collect all designated customer requirements via EDI & e-mail.
* Process releases and aggregate customer requirements
* Maintain Daily Shipment Report to generate the upload for sequential production.
* Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.
* Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty.
* Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers
* Process system billing transactions after the order has been dispatched
* Process ASN's, meeting each customer's requirement to ensure logistic compliance.
* Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.
* Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.
* Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.
* Maintain full compliance with all customers required processes in regard to MM0G, MP&L etc.…
* Complete any additional assigned duties from Management or Direct Report Supervisor
Job Requirements
Work Experience
* Prefer 2+ years' experience in Customer service-related field
* Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems
* Inventory Management
* Strong background in Verbal and Written Communication
Education
* High School Diploma or Equivalant
Knowledge, Skills and Abilities
* Analytical Thinking Process (Identify Root Cause, Develop Corrective Actions)
* Ability to Manage Time and Prioritize Responsibilities
* Develop reports to Monitor Compliance, Performance and Identify Potential Risk
* Ability to process customer releases and manage variances accordingly
* Ability to develop good working relationships, and negotiate agreements with assigned customers
* Represent SL in a positive manner, while demonstrating the 3 Core Values.
PI f122c-
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.