Job description
We are looking for a Customer Support Coordinator to help manage customer requests and coordinate their resolution. You will communicate with customers, track open issues, and work with internal teams to make sure requests are handled efficiently and professionally.
WHAT YOU WILL DO
Respond to customer questions and service requests
Track and coordinate open customer issues
Work with internal teams to resolve requests
Follow up with customers and provide updates
Maintain accurate customer records and support notes
Identify recurring issues and share customer feedback
Help maintain a consistent, positive customer experience
WHAT WE ARE LOOKING FOR
Previous customer service, support, coordination, or administrative experience
Strong written and verbal communication skills
Good organization and follow-up skills
Customer-focused and professional approach
Comfortable managing multiple requests at once
Basic computer skills and ability to learn new systems
Comfortable working independently in a remote environment
Reliable internet connection and suitable workspace
NICE TO HAVE
Customer support or contact center experience
Experience with CRM or ticketing systems
Food service, hospitality, or retail experience
Bilingual English/Spanish skills
COMPENSATION
$18–$24 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → Initial conversation → Interview → Offer
EQUAL OPPORTUNITY
Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.
Location: Remote
Seniority Level: Junior
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.