About this opportunity
Kokusai Semiconductor Equipment Corporation lists this Customer Support Engineer II opportunity in manassas, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Support Engineer
Support the Tools That Power the World
Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide.
At Kokusai Electric Semiconductor Engineering Corporation (KSEC), this role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments.
ABOUT KSEC
Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.
We are committed to technical excellence, professional growth, and diversity in the workplace.
At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer II supporting Micron in Manassas VA provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites.
This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.
WHAT THIS ROLE IS DESIGNED FOR
Mechanical, Electrical, Mechatronics, or related engineering graduates
Early-career engineers (0–3 years’ experience)
Technically curious individuals who enjoy troubleshooting and customer interaction
Engineers who want structured learning and real-world impact
You don’t need years of semiconductor experience. You do need strong fundamentals, mechanical aptitude, and a willingness to learn.
YOUR DEVELOPMENT PATH
Phase 1 – Structured Training
Combination of classroom instruction and on-the-job training (OJT)
Safety protocols and cleanroom fundamentals
Preventive maintenance (PM) and corrective maintenance (CM) fundamentals
Basic system diagnostics and documentation usage
Exposure to KSEC administrative systems and technical databases
Phase 2 – Guided Customer Support
Perform preventive maintenance with supervision
Assist with corrective maintenance and basic troubleshooting
Learn tool architecture and subsystem functions
Begin direct interaction with customer engineering teams
Phase 3 – Expanding Technical Scope
Support multiple customer tool sets
Perform independent maintenance tasks
Develop diagnostic confidence
Act as a professional liaison between customers and internal support teams
WHAT YOU’LL DO
Perform preventive maintenance on advanced semiconductor equipment
Assist in troubleshooting and corrective maintenance activities
Follow KSEC and customer safety protocols at all times
Support equipment installation or removal as required
Complete documentation and administrative reporting accurately
Provide feedback to technical support and engineering teams
Maintain professional, customer-facing behavior
WHAT YOU’LL LEARN (YEAR 1–2)
Diffusion and CVD system architecture
Preventive & corrective maintenance methodology
Diagnostic troubleshooting techniques
Cleanroom and fab operational standards
Customer communication and technical professionalism
Multi-tool platform familiarity across customer environments
WHAT WE PROVIDE
Structured onboarding and classroom training
Mentorship from experienced Customer and Field Engineers
Progressive responsibility with clear growth milestones
Exposure to multiple customer tool sets
Competitive compensation and benefits
WHAT WE’RE LOOKING FOR
A.S. or B.S. in a technical discipline (or equivalent hands-on background)
0–3 years' experience in electro-mechanical support, maintenance, or related roles
Strong mechanical aptitude
Basic understanding of electrical systems and troubleshooting fundamentals
Professional communication skills
Flexibility for travel (as needed) and schedule adjustments
YOU’LL THRIVE HERE IF YOU
Enjoy hands-on troubleshooting
Like working directly with customers
Want structured learning and mentorship
Prefer real equipment over purely theoretical work
Are comfortable in cleanroom and industrial environments
Compensation
The pay offered to a selected candidate will be based on several factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. (Range $70.7K - $93.6K). In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation.
Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
To apply, please send your resume to
Please specify reference number #1059
Worksite address
manassas, VA, 22110, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.