About this opportunity
Kokusai Semiconductor Equipment Corporation lists this Customer Support Engineer III opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CUSTOMER SUPPORT ENGINEER III
Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.
We are committed to technical excellence, professional growth, and diversity in the workplace.
At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer III provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites. This position specifically covers the US nationwide. Domestic travel to multiple customers required.
This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.
WHAT THIS ROLE IS DESIGNED FOR AND WHAT WE ARE LOOKING FOR
A.S. or B.S. Mechanical, Electrical, Mechatronics, or related engineering graduates
5 + years semiconductor equipment service experience
Strong diagnostic capability with documented, systematic troubleshooting approach
Deep understanding of preventive and corrective maintenance methodology
Ability to communicate technical risks and solutions confidently
Independent decision-making combined with disciplined escalation judgment
Commitment to mentoring and elevating team capability
Flexibility for travel (as needed) and schedule adjustments
What You’ll Do
Lead structured preventive and corrective maintenance execution
Diagnose and resolve complex mechanical and electrical issues using a systematic troubleshooting methodology
Identify recurring issues and drive root cause analysis and long-term corrective actions
Serve as primary customer technical liaison, clearly communicating risks, status, and mitigation plans
Act as site-level escalation resource for advanced technical challenges
Coordinate effectively with global engineering and factory resources when required
Mentor early-career engineers and technicians, supporting structured upskill development
Contribute to documentation improvements and knowledge capture efforts
Support installation and removal activities as required
What Experienced Engineers Appreciate Here
Defined customer scope with clear authority
Respect for engineering judgment and technical decision-making
Opportunity to eliminate systemic issues — not just repair symptoms
Structured collaboration with global experts when escalation is required
Clear performance expectations and ownership of site stability
You’ll Thrive Here If You…
Prefer solving systemic issues instead of repeatedly fixing symptoms
Value structured troubleshooting and disciplined execution
Take ownership of site stability and long-term equipment performance
Communicate technical risk clearly and confidently
Enjoy mentoring engineers and elevating overall team capability
Appreciate defined scope, clear expectations, and accountability
Balance independent decision-making with thoughtful escalation
Want your experience to influence outcomes—not just close tickets
Additional Information
Travel: 90%
Relocation Eligible: Yes
Work Model: Phoenix, AZ area
Compensation
Salary Range: $93.6K-$124K. Description, based on experience, qualification’s location, and level. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation.
Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
To apply, please send your resume to
Please specify reference number 1098
Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.